Return and Refund Policies

Return and Refund Policies at MoodUp Gifts

Liability Clause:

We strive for timely deliveries; however, we cannot be held accountable for losses or damages incurred due to reasonable or unforeseen delays.


Eligible refunds will promptly revert to your original payment method.

Refund amounts will either match the total order payment or correspond to the issue's nature.

Warranty Coverage:

All products are covered by a 6-month manufacturer's warranty starting from the delivery date.

Warranty excludes defects due to normal wear and tear, intentional damage, accidents, negligence, or misuse.

Reporting Faulty Goods:

Report any faulty, damaged, or incomplete items within 48 hours of receiving your order by contacting us via email on our website.

Provide photographic evidence for further action, as necessary, by forwarding it to the supplier.

Incorrect Item Delivery:

Notify us within 14 days of delivery if you receive an incorrect item.

Initiate the return process through our website.

Returns Procedure:

We'll confirm the appropriate return address following the supplier's guidelines.

Upon approval from the supplier, you'll be reimbursed, covering any additional charges incurred during the return process.

We appreciate your cooperation and understanding of our policies. For further clarification or inquiries, don't hesitate to contact us through our website.

Thank you!